Privacy Policy
What Type of Information Do We Collect?
We receive, collect, and store information you enter on our website or provide us in any other way. In addition, we collect the IP address used to connect your computer to the internet, your email address, computer and connection information, and purchase history. We may use software tools to measure and collection session information, including page response times, length of visits to specific pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information, such as your name, email, password, communications, payment details, comments, feedback, product reviews, and recommendations.
Why Do We Collect This Information?
We collect such non-personal and personal information for the following purposes:
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To provide and operate our products and services
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To provide our users with ongoing customer assistance and technical support
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To be able to contact our visitors and users with general and/or personalised service- and/or product-related notices and promotions
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To create aggregated statistical data and other aggregated/inferred non-personal information, which we may use to provide and improve our products and services
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To comply with laws and regulations around our products and services
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To ensure quality postage tracking for our products
How Do We Collect This Information?
When you conduct a transaction on our website (i.e., purchase, submit contact forms, submit catering forms, etc.), as part of the process, we collect personal information you provide us, such as your name, address, and email address. Your personal information will be used for the specific reasons listed above.
How Do We Store, Use, Share and Disclose Your Personal Information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com's data storage, databases, and the general Wix.com applications. The store your data on secure servers behind a robust firewall.
All direct payment gateways are offered by Wix.com and used by our company to adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit and debit card information by our store and its service providers.
We will also use your name/company name, email address, and address in Royal Mail's website to ensure proper tracking and receiving of our products.
How Do We Communicate with Our Site Visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve disputes, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, to provide promotions, to answer queries, to send requested catering quotes, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, WhatsApp message, or text message.
Our Cookies (Not the Baked Kind)
Cookies (in this case) are small pieces of data stored on your browser. They're used to keep track of the settings you select and actions you've taken on our site.
Wix.com places essential and non-essential cookies on the website to track certain information. You can consent or not to non-essential cookies via the cookie banner that pops up when you first visit our website.
Wix.com uses cookies for various important reasons, including but not necessarily limited to:
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Providing a fantastic experience for you and our other visitors/customers
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Identifying and registering members (this applies if you've created an account on our site)
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Monitoring and analysing the performance, operation, and effectiveness of Wix's platform
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Ensuring the platform is secure and safe to use
Google Analytics and other third-party applications that we use through the Wix App Market also uses cookies or other tracking technologies. As these are third-party applications, they have their own policies regarding how they collect and store information.
For more information about cookies, please see All About Cookies. Note: This is an external website and is not controlled, managed, editable, or otherwise by us at Fanoggins. The link will open in a new window.
How Can You Withdraw Your Consent?
If you do not want us to process your data anymore, please contact us at enquiries@fanoggins.co.uk.
Updates to Our Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Questions
If you would like to access, correct, amend, delete, or ask questions about any personal information we have about you, please contact us at enquiries@fanoggins.co.uk and we will get back to you as soon as possible.